Privacy Policy for Aussie Playtime Pty Ltd

At Aussie Playtime Pty Ltd, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, product purchases, and other business activities.

1. Information We Collect

We may collect various types of information from and about users of our services, depending on how you interact with us.

• Personal Identification Information: This includes information you provide directly to us when you make a purchase, create an account, subscribe to our newsletter, or contact us. Examples include your name, shipping address, billing address, email address, phone number, and payment information (processed securely via third-party payment gateways).
• Transaction Information: Details about your purchases, returns, repairs, and other transactions with us.
• Correspondence: Records of your communications with us, including emails, calls, and customer service inquiries.
• Technical Data: When you visit our online platform, we may automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our online platform, products, and services, such as pages viewed, time spent on pages, navigation paths, and website activity.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including manufacturing, shipping, and delivery of our educational toys, outdoor play equipment, and licensed character merchandise.
• To manage your account and provide customer support for online retail sales, toy repairs, and spare parts.
• To send you transactional communications, such as order confirmations, shipping updates, and service-related announcements.
• To provide information about our wholesale supply to retail chains and custom toy development for brands.
• To improve and personalize your experience on our online platform and with our products and services.
• To conduct internal research and analysis to understand market trends and improve our toy designs and manufacturing processes.
• To comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We work with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, IT services, and marketing platforms. These providers are authorized to use your personal information only as necessary to provide these services to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request erasure of your personal information under certain conditions.
• The right to object to our processing of your personal information.
• The right to request restriction of processing your personal information.
• The right to data portability.
• The right to withdraw consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Aussie Playtime Pty Ltd
• 14 Fitzroy Street,
• Suite 3,
• Surry Hills, New South Wales, 2010
• Australia